Privacy Policy

1. Introduction

Protego AI Inc. ("we," "us," or "our") operates the website section3.ai and provides the Protego AI account health monitoring platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Register for an account or request a demo
• Complete lead capture forms at trade shows or on our website
• Contact us by email or through our contact forms
• Subscribe to our newsletter or educational content

This may include your name, email address, company name, Amazon Seller ID, phone number, and any other information you choose to provide.

2.2 Amazon Selling Partner API Data

To provide our account health monitoring service, we request your authorization to access your Amazon seller data through the Amazon Selling Partner API (SP-API). This may include order performance metrics, account health ratings, policy warnings, inventory data, customer feedback metrics, and other data Amazon makes available through the SP-API. We only access the data necessary to deliver the Service.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including your IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and device information.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and deliver relevant content. You may control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Analyze your Amazon account health data and generate risk reports and alerts
• Communicate with you about your account, updates, and promotional content
• Respond to your inquiries and provide customer support
• Conduct research and analysis to improve our platform and services
• Send you educational content about Amazon account health and policy enforcement
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud, abuse, and security incidents

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including cloud hosting providers, analytics services, email delivery services, and customer support tools. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to safety, or as evidence in litigation.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Amazon SP-API data is retained for the duration of your active account and for up to 12 months following account termination, unless a shorter retention period is required by Amazon's data usage policies or applicable law. You may request deletion of your data at any time by contacting us at legal@section3.ai.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to certain processing activities, including marketing communications
• Withdrawal of Consent: Withdraw consent for SP-API access at any time through your Amazon Seller Central settings

To exercise any of these rights, please contact us at hello@protegoos.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Amazon's Policies

Our collection and use of data obtained through the Amazon SP-API is subject to Amazon's Selling Partner API Developer Agreement and data protection policies. We comply with all applicable Amazon policies regarding the use and storage of seller data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: